OUR DIGITAL PRINTING AND PAD PRINTING SERVICES

Inkcups has over 10 years of experience manufacturing and installing machines globally. We provide complete service and support for Digital Printing, Pad Printing, Tagless Printing and Laser Plate-Etching needs. From technical support to application consulting, the Inkcups Service Team ensures your product decorating processes are running as efficiently as possible from start to finish. Get to know your Inkcups Service Team!

• • • • • • • • • • • • • • • • • • • • • • • • •

World Class Digital Printing Support

Conveniently located 20 minutes north of Boston’s Logan International Airport, our Inkcups service team is able to provide onsite digital and pad printing service and support at a moment’s notice. Inkcups has over 50 dedicated digital professionals including technicians and engineers working to provide the best service for our customers. On average, 94% of digital printing machine service cases get resolved same day. At Inkcups, you are always working and speaking with a highly trained service professional. Learn more from one of our digital service professionals about what it takes to meet your digital printer service expectations.

Find a Technician Near You

Digital and Pad Printing Application Consulting

Our team of in-house application consultants work to provide printed samples prior to purchasing a machine, ink or other auxiliary system. Our deep knowledge of different substrates enables us to suggest, test and submit a full report on which adhesion test methods were done and the results of each. This differentiating factor makes our customers the quickest to market. Listen to one of our printing experts discuss ink adhesion testing methods for digital printing.

Whether you are a promotional products printer, print shop or selling directly to the consumer, matching custom colors is imperative. Our custom color matching specialist work with your PMS color as well as our machines to get the closest possible match.

Custom Color Matching Service

Custom Product Fixturing

Inkcups produces custom fixturing for a variety of products from promotional products to industrial products to drinkware. We will measure your products and create the perfect tooling to ensure your product is held in place for the perfect print.

Learn more about custom fixturing

Digital Printing Training and Advising

We require all companies who purchase a digital printing machine to go through training either in our facility or at your location. Our philosophy is to help you throughout your process. To further assist you, we have a dedicated User Support Portal which is provided to give you detailed information about FAQs, training guides and more.

Learn about Training Options

Workflow Assistance and Linearization

Since our digital machines are industrial in size, we will help to review your floor plan to suggest the perfect allocation of your resources. If you have multiple digital machines, we can also calibrate the machines to produce the same image quality.

Learn more about workflow and linearization

Meet our Digital Experts

Our digital team is comprised of over 20 technicians worldwide that can assist from setup to troubleshooting.

Meet the Team

93%

of inkjet cases are solved same-day

92%

of inkjet cases are solved by a call

5%

of inkjet cases result in a visit

20+

inkjet technicians in the field

Custom Pad Printing Services & Support

Our pad print technicians are available to answer any questions you may have about your equipment. We offer in-house training, application evaluation, troubleshooting support, and spare part inventory. While the majority of pad printing questions can be resolved via a phone call, we also provide the service of sending a technician to your location for technical support.

Contact Pad Printing Support

In-house Laser Plate-Making

Let the experts handle plate-making for you. As part of our in-house pad printing services, our in-house laser plate-makers have over 8 years of experience etching plates for a variety of applications. We will ensure your pad printing plate is properly prepared for print.

Learn more about our plate etching service

Pad Printing Technical Support

While most of our pad printing technical support can be accomplished over the phone, our expert team is also available to travel to any location, globally. In addition to working with the experts, our pad printing tech support team is comprised of those who can speak Spanish, Portuguese, Chinese and Vietnamese.

Meet our team

Application Consulting

Our pad printing support includes adhesion testing and custom color matching. We will complete all necessary adhesion testing for your samples and send a full report to outline which processes we tried and the results of each. Our goal is to not only provide you with innovative pad printing equipment, but to also support you every step of the way.

Aside from adhesion testing, we also provide a custom color matching service for customers. Provide us with your PMS color or a sample to match and our in-house color experts will provide you with the best option.

Learn more about our application services

Custom Pad Printing Fixturing Services

Ensuring a part remains stationary during printing enables operators to achieve the perfect print, each time. For that reason, our custom fixturing service for pad printing creates the best tooling for your part.

See our Custom Fixturing Options

Pad Printing Training and Advising

Although pad printers are relatively simple to operator, we offer training for all our pad printing machines. Not only will we come to you, but we also have a library of documentation that allows our customers to easily browse through FAQs, manuals and more.

Learn more about Training and Advising

94%

of pad printing issues are resolved same day

100%

SAPPHIRE INK ADHESION TESTING COMPLETE WITHIN 3 DAYS

LASER PLATE-MAKING TECHNICAL SUPPORT

Whether you need assistance dialing your laser to the right settings or simply have questions about etching your plates, our team of laser plate-making experts can help with whatever you may need.

Contact Technical Support

Laser Plate-making Training and Advising

Laser training can either be done in-house or over the phone. Our detailed documentation will also provide you a step by step guide for setting up and running your plate-making laser.

See our Plate-Making Services

The Best Warranty in the Industry

Each digital and pad printing machine sold by Inkcups comes with our standard warranty, protecting your equipment for 1 year from the date of purchase.

In addition, our InkcupCare extended warranty covers part replacement & remote technical support at no additional cost.

Find out more

Digital and Pad Printing Equipment Leasing

Work with one of the leading leasing companies to lease one of our pieces of digital inkjet or pad printing equipment. Their comprehensive payment calculator will calculate your monthly payments.

Learn more about leasing options

Find a printer that fits your needs