The Benefits of Going Digital with Inkcups: Service & Support Video

Transcribed Service & Support Video:

Inkcups has certified technicians around the globe that are here to support your technical needs. We have technicians stationed coast to coast on the United States and even a complete service team in Europe. We come to you for a week-long dedicated training session to make sure that we fit the machine into your production needs. Inkcups offers an extensive support hub for technical documentation and help on the go. Our documentation is easy to read and step by step. Our highly experienced technical service team is able to resolve 90% of the cases same day. We use the most up-to-date technology to troubleshoot your issues from afar such as TeamViewer and TeamViewer Pilot. Our standard operating procedures highlight your day-to-day maintenance procedures and procedures to keep your machine running in tip-top shape. Over the years we have captured an extensive case solution library for over 500 machines to help quickly and efficiently resolve your problems. Rarely does our support team come across an issue that has not been seen or reported before.

For global opportunities to connect, check out our Trade Show Calendar to see when we’re coming to your neck of the woods.