DIGITAL PRINTING SERVICES & SUPPORT

Inkcups provides digital printing services and technical support to help customers worldwide improve print quality, minimize downtime and maximize equipment performance.

Our team includes more than 50 dedicated digital printing professionals, from experienced technicians to skilled engineers with an average same-day resolution rate of 94% for digital printing service cases. Every interaction is handled by a highly trained service professional with the technical knowledge and hands-on experience to keep production running smoothly and efficiently.

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Digital Application Consulting

Inkcups’ in-house application consultants help you evaluate your options before you invest in a machine, ink, or auxiliary system. Our team works to provide printed samples in advance, test across a range of substrates, and deliver. a full report on the adhesion methods used and the results of each. This differentiating factor makes our customers the quickest to market. Listen to one of our printing experts discuss ink adhesion testing methods for digital printing.

Whether you are a promotional products printer, print shop or selling directly to the consumer, matching custom colors is imperative. Our specialists work with your PMS color and our equipment to achieve the closest possible match.

Custom Product Fixturing

Inkcups produces custom fixturing for a wide range of products, from promotional items to industrial products to drinkware. We will measure your parts and engineer precision tooling designed o ensure your product is held in place for the perfect digital print. No matter the shape, size, or material, our fixturing solutions are built to fit your product and your production process.

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Digital Printing Training and Advising

All companies that purchase a digital printing machine are required to complete training either at an Inkcups facility or at your locationWe’re committed to supporting you throughout your process.

For ongoing assistance, we have a dedicated user Support Hub which provides our customers access to machines manuals, SOPs, how-to-guides, FAQs, tutorial videos, and smuch more in one easy-to-use portal.

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Workflow Assistance and Linearization

Since Inkcups digital machines are industrial in size, we will help to review your floor plan and recommend the optimal layout to maximize throughput and space efficiency. For production locations with multiple digital machines, we perform calibration and linearization so each unit produces consistent image quality across presses.

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Meet our Digital Printing Experts

Digital Service Technicians

Our digital team is comprised of over 20 technicians worldwide that can assist from setup to troubleshooting.

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First Year Warranty & Extended Service Contracts for Digital Equipment

Digital Printing Warranty and InkcupCare

Each pad printing machine sold by Inkcups comes with our standard warranty, protecting your equipment for 1 year from the date of purchase.

In addition, our InkcupCare extended warranty covers part replacement & remote technical support at no additional cost. Discover why Inkcups warranties are the best in the industry.

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Extended Digital Printing Service Contracts

Digital service contracts help protect your equipment investment in year two and beyond by providing expert support, proactive maintenance, and faster service when issues arise. Designed to reduce downtime and improve total cost of operation, Inkcups’ service contracts include access to certified technicians, remote diagnostics, priority scheduling, software and firmware updates, Support Hub resources, and maintenance support to keep digital printing machines performing at their best.

Digital Equipment Leasing

Invest in advanced digital inkjet technology without the upfront capital expense. Through our trusted leasing partners, Inkcups offers flexible financing options designed to help you acquire the equipment you need while preserving cash flow. Use the payment calculator to explore monthly payment options and find a plan that fits your business.

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Frequently Asked Questions

What digital printing services does Inkcups offer?

Inkcups offers digital printing technical support, application consulting, ink adhesion testing, custom color matching, product fixturing, operator training, workflow assistance, linearization, service contracts, warranty support and equipment leasing.

Does Inkcups provide digital printing technical support?

Yes. Inkcups provides technical support for digital printing customers, including troubleshooting, diagnostics and service assistance from trained digital printing professionals.

Can Inkcups test my product before I buy a digital printer?

The Inkcups application consulting team can provide customers with printed samples, evaluate substrates, test ink adhesion and provide a report outlining the testing methods and results.

Does Inkcups offer custom color matching for digital printing?

Inkcups provides custom color matching for PMS colors and customer-supplied color samples to help achieve the closest possible match for a specific application.

Does Inkcups offer digital printing service contracts?
Inkcups offers extended service contracts with support, maintenance resources, remote diagnostics, priority scheduling, and additional services beyond the first year.

Can digital printing equipment be leased?
Inkcups offers leasing options through financing partners, helping businesses adopt digital inkjet technology while preserving cash flow.

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