Machine Staging & Field Service Engineer Europe

To strengthen our European service team, we are looking for a Machine Staging & Field Service Engineer Europe with German and English language skills.

Duties and Responsibilities:

• Inspect machines received from the contract manufacturer according to the checklist and complete all inspection documentation.
• Collect the hardware based on customer order details and document all inventory pulls. Track serial number parts for each machine to ensure configuration accuracy and precise inventory reporting.
• Add any required hardware (PC boards, inkjet heads, optional hardware), customer-specific ink, and load software onto the system PC as directed.
• Install and verify the fit and function of the tooling before powering up the system.
• Complete the machine startup process, including performing system alignments with vellum on the calibration cylinders.
• Ensure that all customer printing requirements are met.
• Provide backup support in the warehouse when needed by picking and packing orders, assisting with inventory cycle counts, and helping ensure regularly ordered products are kept in stock.
• Provide back up support to team by responding to customer inquiries via phone and email regarding products and creating quotes and orders for parts and technical services in Syteline.
• Maintain a closed-loop communication with the Service team to document and address any installation defects at the customer site, ensuring quality control either by Inkcups or our contract manufacturers.
• Perform installations and repairs of digital inkjet equipment at customer sites
• Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing
• Remote customer support and troubleshooting, as well as on-site service as needed
• Effectively communicate and obtain appropriate data needed to identify, analyze, and resolve service requirements
• Clearly communicate problem solutions through database entries, written reports and verbal communication with customers and colleagues
• Maintaining of demonstration and test facilities Inkcups Europe’s offices
• Imaging of printed samples for customers and marketing
• Participation at trade shows to set up and demonstrate equipment
• Travel to include, but not to be limited to the territory of the remote technician
• Thorough reports to be completed in timely manner

Qualifications:

• Associate Degree or equivalent vocational training in a related field
• Basic Graphic Arts skills with working knowledge of Adobe Creative Suite
• Experience in servicing inkjet printing or similar equipment in a print production environment
• Ability to work independently as well as part of a team
• Should possess strong collaborative abilities, to not only obtain assistance form colleagues but also provide support when needed
• Must have good color vision and attention to detail
• Strong aptitude for customer relations and communication skills
• Desire to travel
• A valid driver’s license with a safe driving record
• A valid passport
• Must be able to speak and write in German and English
• Knowledge of RIP and Workflow processing would be a bonus