Inkjet Technician – Danvers, MA. USA
At Inkcups you have the opportunity to be part of a globally expanding organization. The power to contribute your ideas and collaborate with some of the most influential people in the printing industry. Work on groundbreaking projects that fascinate top brands and represent a daily inspiration within our organization. Learn, grow and accomplish with Inkcups!
Inkcups provides innovative printing equipment, supplies, and solutions to customers in the promotional, apparel and industrial markets worldwide.
The Inkjet Technician is responsible for providing technical sales support, equipment demonstrations, training, sample processing and field service installation and repair of inkjet and related equipment.
Essential Duties & Responsibilities
- Perform installation and repair of digital equipment at customer sites.
- Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing.
- Remote customer support/troubleshooting as well as on-site service as needed.
- Effectively communicate and obtain appropriate data needed to identify, analyze and resolve service requirements.
- Clearly communicate problem solutions through data base entries, written reports and verbal communication with customers and colleagues.
- Maintaining of demo and test facilities at employer’s location
- Imaging of printed samples for customers and marketing
- Participation at trade shows to set up and demonstrate equipment
Skills & Experience Required
- Associate Degree or equivalent vocational training in a related field
- Basic Graphic Arts skills with working knowledge of Adobe Illustrator, Photoshop, or Corel
- Experience in servicing inkjet printing or similar equipment in a print production environment
- Ability to work independently as well as part of a team
- Must have good color vision and attention to detail
- Strong aptitude for customer relations, and communication skills
- Willingness to travel up to 50% of the time, including international travel
- A valid driver’s license with a safe driving record