Field Service Engineer Europe

To strengthen our European service team, we are looking for a Field Service Engineer Europe who speaks Polish and English.

Duties and Responsibilities:

• Perform installations and repairs of digital inkjet equipment at customer sites
• Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing
• Remote customer support and troubleshooting, as well as on-site service as needed
• Effectively communicate and obtain appropriate data needed to identify, analyze, and resolve service requirements
• Clearly communicate problem solutions through database entries, written reports and verbal communication with customers and colleagues
• Maintaining of demonstration and test facilities Inkcups Europe’s offices
• Imaging of printed samples for customers and marketing
• Participation at trade shows to set up and demonstrate equipment
• Travel to include, but not to be limited to the territory of the remote technician
• Thorough field service and expense reports to be completed in timely manner

Qualifications:

• Associate Degree or equivalent vocational training in a related field
• Basic Graphic Arts skills with working knowledge of Adobe Creative Suite
• Experience in servicing inkjet printing or similar equipment in a print production environment
• Ability to work independently as well as part of a team
• Should possess strong collaborative abilities, to not only obtain assistance form colleagues but also provide support when needed
• Must have good colour vision and attention to detail
• Strong aptitude for customer relations and communication skills
• Travel is necessary
• A valid driver’s license with a safe driving record
• A valid passport
• Must be able to speak and write in English
• Ability to speak and write in German would be a bonus

Knowledge of RIP and Workflow processing would be a bonus