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The Laser Department
The ICN laser department assembles and tests the line of YAG and CO2 lasers sold by ICN. The Department prides itself on reliable and first rate customer service, and on the dependability of our end product. As Paul Conley testifies, “The lasers that we sell become the heart of the production environment and need to perform 24-7. We pay attention to every detail so that our equipment will perform well in the field – because it is very important! In the few cases where our customers reported a machinery problem, we have dropped everything we were doing to get them up and running.”
This commitment to our customers is mirrored by the commitment to the machines. Our Cobalt 1000 laser system has been one of the most reliable and accurate laser machines in the market. Consequently, ICN can offer companies the most impressive laser capabilities.
Manager: Paul Conley
At ICN, Paul is an extremely important and versatile member of the management team. Like so many ICN employees, he tackles multiple tasks throughout a typical day. He is personally responsible for building and repairing all of our laser plate making systems. Paul also constructs the printing fixtures for objects that we print in-house, or for customers who are struggling to find a fixture solution. Finally, Paul’s multiple responsibilities make him an important voice in our managerial decisions, especially regarding laser operations.
He attended the Minuteman Regional Technical High School (majored in HVAC) and Sacramento State College (majored in Water/Wastewater Treatment). Paul has worked as a heavy equipment mechanic for many years. In his free time, Paul volunteers as a construction worker for educational facilities and enjoys playing hockey and volleyball.
The Art Department
ICN Artwork Department is focused on preparing the graphics – getting the best of the image – before transferring it onto engravable products or printing plates. The goal is to ensure impressions that meet or exceed customer’s expectations – and our experience and determination helps us succeed. We always allow ample time to work with the customers and find out their exact needs, which enables us to create quality custom etches.
This is exemplified in the inception of our new Remote Technical Support feature that has strengthened our understanding of what our customers want while decreasing time spent on issues. Customers can submit artwork and additional information to Derek, and expect to have a beautifully etched plate shipped to them within 3 days.
Manager: Derek LaChance
Derek manages all the artwork submitted, does customer demonstrations, produces customer samples and etching on the wide variety of lasers and inkjet systems that ICN sells. Derek has years of experience working with artwork software such as Corel Draw, Adobe Illustrator, Photoshop etc. This experience proves incredibly useful when assisting customers who are having trouble. Customers using our Remote Technical Support feature are most likely to learn through Derek
Derek is a native of Gloucester, MA. He is a graduate of North Shore Technical Institute with a concentration in Graphic Design. Being a resident of the Greater Boston area, Derek has a love for the Boston Red Sox and the New England Patriots. During his drive to and from work, he enjoys listening to the Red Hot Chili Peppers.
The Plate Department
The ICN Plate department is one of the most important departments at Inkcups Now. It handles the highest volume of orders always requiring a rapid turnaround time for accurate, specially punched printing plates. Tyler aptly manages the flex-schedule and ensures that customers never run out of plates.
The plate department is run by experienced professionals who understand knows all the different pad printing machines, their punch configurations and the critical dimension required for the plates. This familiarity helps ICN to deliver plates, on time cut exactly to customer specifications and packaged to make sure they arrive in pristine shape. We offer a variety of only the best quality laser plates, polymer and steel pad printing plates at the most competitive prices, with deep discounts for high volume orders. We encourage you to contact us to request plate samples and put our capabilities to the test!
Manager: AJ Hill
When customers order plates from us, they trust that each plate will be cut and punched to exactly the same specifications as the one before it. Tyler and his department are known for staying around well after the work day to complete late plate orders that customers desperately need. “I come from a hard working family, so I don’t know any other way of working,” he explains.
Tyler Rybicki has done an outstanding job ensuring this trust, which is why our customers continue to order from us. Tyler is a native of Salem, MA where he attended Salem High School, and currently attends Salem State College as a marketing major.
The Pad Department
The Inkcups Now Pad Department is dedicated to producing the highest quality pad printing pads available in all shapes and sizes. Using meticulously accurate mixing proportions, our pad technicians can create hundreds of popular pads built to specific durometers (measures of hardness) from 40 to 80. We can produce the pads in various specialty silicones, including our new revolutionary “Everflex” material with its durability, user friendliness, and attractive hot pink color. These silicone variations are designed by the Inkcups Pad Development Team to deliver crisp, high resolution images with superior wear characteristics. All pad bases, custom molding and manufacturing are done in house assuring that 2-3 days after an order has been received, the printing pad of the needed shape, material, durometer and pad base is shipped out the door.
Manager: Sean Metzler
Sean’s department works amazingly hard each day to produce and ship only the finest pads for our customers. Like Bob at the Plate Department, Sean monitors each order from submission to shipping to ensure that it is done right. The pad department also works with incredible efficiency reducing wait time, which proves to be a crucial for customer satisfaction. Sean and the crew just love molding perfect pads! And we give away samples! So call us and put the pad department to the test!
The creation of a pad printing pad is a scrupulous process and ICN is lucky to have Sean Metzler at the company. Before joining the ICN team, Sean worked for Saulners Hardwood Floors as a chemical flooring specialist. He is a native of Hudson, NH so it is no surprise that he is a life-long Boston Red Sox fan. While he and his crew work to fulfill pad orders, Sean enjoys listening to the Dropkick Murphys.
The Ink Department
A quality pad printing operation requires a quality understanding of inks, thinners and hardeners. With our own line of Italian-made ink, ICN is an industry leader in the distribution and support of ink products. We carefully test ink adhesion for customers who are looking to print on a plethora of different surfaces, by running each sample through a thorough scratch resistance test. We take extreme pride in our ability to successfully match all common international color specifications. The ICN ink team is equipped with experienced professional technicians that can help customers choose the perfect ink for their job. Our technicians are also prepared to assist customers through ink mixing procedures involving thinners and hardeners, where there is little room for error. We encourage you to put us to the test and call us for ink help!
Manager: Pete Baxer
Pete is a crucial member of the ICN team. He specializes in ink testing, customer and sales support, and machine prep. Pete is a native of New Britain, CT. Before joining ICN, he worked as a production manager for a pad printing company in promotional and souvenir business. His first-hand knowledge of the industry makes him a useful resource when searching for pad printing solutions. Customers boast that he is “the most helpful ink tech in the industry because he is able to relate to our production environment and demands.” The word has gotten around and Pete is one of our busiest workers at ICN!
The Production Department
Manager: Bob Taylor
Bob works with each of our customers to help them choose the correct plate material and dimensions for their equipment and applications. He personally handles each plate order from its submission to shipping. This ensures that the plates are selected, cut, punched and packaged exactly as needed. Bob’s department is one of the core ICN’s units, and it is due in large part to the meticulous, detail oriented people Bob has working for him. Like every department manager at ICN, he stays focused on customer satisfaction by communicating with each customer. Bob Taylor truly is an irreplaceable asset to this company.
The Engineering Department
Anticipating industry needs and meeting them is one of ICN's major strengths. Read about our breakthrough products. The engineering department is responsible for conceiving and creating new technological solutions for the specialty decorating industry. ICN engineers build machines, parts, fixtures, find winning formulations for new supply types... The Engineering Department, leaded by Ben Adner and Mike Bissel, is probably the core of the company.
The department also deals with defining specifications for machine components as well as the documentation for those components. Inkcups Now also depends on engineers to monitor overall product quality and maximize its potential.
Manager: Mike Bissel
Mike Bissel, Inkcups Now Vice President and Engineering Department Manager, is an absolutely invaluable asset to Inkcups Now. With over 30 years in pad printing, wealth of experience in manufacturing, product management and marketing, Mike is the major contributor to ICN business plans and strategies that are set by Ben Adner, company President. Mike is ICN patriarch, a truly sharp, witty and wise man, and we proudly call him... The Legend. The everyday focus of The Legend is building and overseeing equipment as well as machine sales and technical support.
The Customer Service Department
Our customer service department prides itself on the way we deal with customers. Every time someone calls into Inkcups Now we want them to have a pleasant experience. Our polite and calm demeanor stems from the relaxed, fun office atmosphere we have here in our corporate office. The goal of our customer service representatives is to resolve any issue directly and immediately. Because we are primarily dealing with other businesses, we know our customers needs in and out. With the help of our technical support and our sales representatives, Inkcups Now has received outstanding feedback from customers regarding our customer service department and we aim to continue down this path.
Manager: Elaine Brown
Elaine has been with Inkcups Now for all 7 years from the beginning. Her ten years of service in the Garment industry as a Sales Manager and Senior Buyer complements the business savvy contained within Inkcups Now Corporation. Elaine ensures the office atmosphere is consistent and that our customer service reflects this. Her enthusiasm and drive for success give her a natural ability to oversee the customer service department.
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Local Sales & Tech Support
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Turnkey solution for tagless t-shirt printing: complete line of Equipment & Supplies, plus unlimited tech support!
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