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Careers
ICN is a fast-paced, forward-looking, successful international company with a great team – knowledgeable, professional and fun.
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Job Openings
International Business Development
Inkcups Now - the leading supplier the specialty printing industry - is looking for a self-starter who can help expand International sales and distribution of our Tagless printing products into garment market. Ideal candidate would be able to:
- Work with a target list of major opportunities to develop opportunities in conjunction with outside sales team
- Develop, find and setup stocking distributors around the world
- Follow up on International sales leads
- Work with International sales team
- The ideal candidate would speak Spanish and have a international business experience. Masters degree is preferred.
Shipping / Receiving
Reports to:
Production Manager
General Job Description:
- Perform daily shipping and receiving
- Must be detail oriented
- Must be able to read and understand the daily schedule and adjust to priority changes
- Must be willing to be cross-trained and move to other areas when needed
- Must be willing to adjust hours
Duties and Responsibilities:
- Assure daily schedule is completed
- Assure company work procedures are followed
- Keep work areas clean and organized
- Assure all products are packaged and shipped according to guidelines
- Maintain proper supply levels
- Receive incoming shipments and distribute to appropriate departments
- Responsible for Hazmat certified ink and solvent shipments
- Forklift operation
- Work as part of the team
- Follow all company rules and policies
- Follow all safety rules
Qualifications:
- High School Diploma required
- Manufacturing or production experience required
Inkjet Technician – Field Service
Reports to:
Vice President
General Job Description:
The Inkjet Technician (Field Service) will responsible for providing technical sales support, equipment demonstrations, training, sample processing and field service installation and repair of inkjet and related equipment.
Essential Functions:
- Perform installation and repair of digital equipment at customer sites
- Provide training to customers on proper operation and maintenance of equipment
- Provide remote customer support/troubleshooting as well as on-site service as needed
- Effectively communicate and obtain appropriate data needed to identify, analyze and resolve service requirements
- Clearly communicate problem solutions through database entries, written reports and verbal communication with customers and colleagues
Other Duties Include:
- Training customers on digital file preparation and RIP processing
- Maintaining of demo and test facilities at employer’s location
- Imaging of printed samples for customers and marketing
- Participating in trade shows to set up and demonstrate equipment
Qualifications:
- Associate Degree or equivalent vocational training in applicable electrical, mechanical or industrial fields.
- Experience in servicing inkjet printing or similar equipment
- Ability to work independently as well as part of a team
- Good color vision
- Strong aptitude for customer relations, customer service and communication skills
- Willingness to travel up to 75% of the time, including international travel
- Working knowledge of computers and networks
- Basic Graphic Arts skills with working knowledge of Adobe Illustrator or Corel
- A valid driver’s license with a safe driving record
- A valid passport
Technical Service Coordinator
Reports to:
Vice President
General Job Description:
The Technical Service Coordinator will be responsible for providing technical sales support, coordination of equipment demonstrations, training, processing of samples and field-service installation and repair of inkjet and related equipment.
Essential Functions:
- Respond to incoming support inquiries in a timely professional manner
- Evaluate customer issues and provide assistance utilizing technical resources
- Escalate cases when appropriate, determining the most effective solution to a problem
- Effectively communicate and obtain appropriate data needed to identify, analyze and fulfill service requirements
- Clearly communicate solutions through database entries, written reports and verbal communication with customers and colleagues
- Assist in the development of a total product support capability for the digital equipment product line
- Train technical support personnel on operational procedures and troubleshooting techniques
- Assist with on-site equipment setup, troubleshooting, sample printing and customer demonstrations
- Liaison with digital equipment suppliers to procure supplier technical support and shipment of non-inventory parts to support field service calls
- Review field service reports to ensure job completion, equipment design issues, training improvement and warranty administration
Other Duties Include:
- Training customers on digital file preparation and RIP processing
- Maintaining of demo and test facilities
- Imaging of printed samples for customers and marketing
- Participating in trade shows to set up and demonstrate equipment
Qualifications:
- Associate or Bachelor Degree in Technology-related field or industry equivalent experience (preferred)
- Experience in servicing inkjet printing or similar equipment
- Ability to work independently as well as part of a team
- Good color vision
- Basic Graphic Arts skills with working knowledge of Adobe Illustrator or Corel
- A valid driver’s license with a safe driving record and valid passport
Production Worker
Reports to:
Production Manager
General Job Description:
- Must be able to follow formulas with weights & measurements
- Must be mechanically inclined; good with hand tools and machinery
- Must be able to read and understand the daily schedule and adjust to priority changes
- Must be willing to be cross-trained and move to other areas when needed
Duties and Responsibilities:
- Assure that daily schedule is completed
- Assure that company work procedures are followed
- Keep work areas clean and organized
- Work as part of the team
- Follow all company rules and policies
- Follow all safety rules
- Assure that all products are built to the highest standard of quality
- Work with team members to maximize productivity and efficiency
Qualifications:
- High School Diploma required
- Manufacturing or production experience required
About Inkcups Now Corporation
Inkcups Now is a full-service supplier to the Specialty Printing industry.
We are the leading American supplier of innovative printing solutions to the Promotional Product companies and Apparel Manufacturers in the North, Central and South America, expanding our business into other continents.
Quick Facts about ICN:
- Founded in 2001 by Babson graduate – Ben Ander (MBA'2000)
- Pioneer and worldwide leader in Laser Plate-Making and Apparel Tag Printing technology
- Patents: VersaCup (1996), Laser Plates (2003)
- Products currently revolutionizing the markets: Xjet industrial inkjet, B100 tagless printer
- 40+ employees
- 10 Direct Sales offices in the US, Canada, Mexico, Honduras and Guatemala
- Company reps in Colombia, Dominican Republic, Argentina, Sri Lanka, China, Hong Kong, Italy
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Local Sales & Tech Support
We have direct sales people in the US (MA, NY, CA, IA, GA), Canada, Mexico, Guatemala, Honduras. We also have respresentatives in Colombia and Dominican Republic.
Contact Inkcups!
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Apparel Tag Printing!
Turnkey solution for tagless t-shirt printing: complete line of Equipment & Supplies, plus unlimited tech support!
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